The first entry in the file
Zoom or phone, whichever you prefer. No obligation — twenty minutes of straight talk about your situation. The fastest way to reach us is to call or text; messages are read the same day.
What level of care the situation actually needs — even if the answer is "not us."
Concrete written next steps, whether or not we ever work together.
If we do proceed: scope defined and fee agreed in writing before work begins, sized to the complexity of the case.
First a clinical assessment — we speak with you and with every professional already involved. Then one written plan, organized around your goal, shared with every provider. Then we hold it: weekly meetings, written updates, and a clear record of what was promised and what was delivered. You always know where things stand, because it is always in writing.